Hospital admission abroad
Are you abroad and are you admitted to the hospital, either planned or unplanned? On this page we bring together all the information you need.
Planned hospital admission abroad
Are you travelling abroad for a pre-planned hospital admission with at least one overnight stay? Then you always need a medical approval. We recommend contacting us in advance, so you know which reimbursement and support you are entitled to.
Unplanned or urgent hospital admission abroad
Are you unexpectedly admitted to hospital while you are abroad? Then there are a number of important things to keep in mind. Below we inform you about the most important points.
Extensions and relapse
Anextension is when you have been off work longer than the end date shown on your incapacity-for-work certificate. When you return to work, but become incapacitated for work again, this is referred to as a relapse. See what you need to do to arrange an extension or manage your relapse.
Medical assessment
If you are receiving incapacity benefits, you may be contacted for a medical assessment. In this kind of medical assessment, the health insurance fund’s medical officer monitors your incapacity for work. You cannot refuse a medical assessment.
Extensions and relapse
Anextension is when you have been off work longer than the end date shown on your incapacity-for-work certificate. When you return to work, but become incapacitated for work again, this is referred to as a relapse. See what you need to do to arrange an extension or manage your relapse.
Request reimbursement for a hospital admission abroad
Once you are back in Belgium, inform your health insurance fund about the costs incurred abroad. Our Emergency Care Abroad department will process your reimbursement request.
Please note: not all care is reimbursed. Consult our overview or contact our customer advisors if you are in doubt.
Coverage from your hospitalisation insurance abroad
Are you enrolled in a Helan hospitalisation insurance plan? In some cases, you may still be entitled to an intervention:
- Day admission: no reimbursement is provided by your hospitalisation insurance for this
- Multi-day admission: with Hospitalia Smart you receive an intervention of up to €200 per day, and with Hospitalia Care and Plus up to €360 per day.
- This applies after any intervention from the statutory health insurance
- The duration is limited to the number of admission days or to a number of specific services (such as psychiatry; consult the terms and conditions)
Please note: for pre-existing illnesses or conditions, the reimbursement is limited in the case of single rooms. Any charged supplements are not covered.
What is the difference between the EHIC and Mediphone Assist?
- The EHIC is proof that you are in order with legal health insurance. This card ensures that legal medical expenses are reimbursed.
- Mediphone Assist is an additional service provided by Helan. They assist you with advice, arrange repatriation or ensure reimbursement for urgent hospitalisation.
Total peace of mind with Hospitalia
Don’t lose sleep over high hospital bills. Our hospitalisation insurance plans ensure you are well protected. Choose the insurance that suits you best from our 3 plans.
