Non-urgent medical transport tailored to your needs
If you are less mobile and need planned transport to and from a care location, non-urgent medical transport is a practical solution. Helan can arrange this transport for you in collaboration with our partner i-mens.
What is non-urgent medical transport?
Why choose non-urgent medical transport?
If you’re not mobile yourself or need specially adapted transport, we can arrange this for you. Together, we look at the type of transport you need and what works out most cost-effective for you. That way, you can travel to your destination smoothly and comfortably.
How to request non-urgent medical transport?
Call us on 02 218 22 22. In the call menu, choose option 2, then option 3.
Outside of our opening hours, choose option 4. You’ll then be connected directly to the right service.
“When my dad had to go to hospital every day for a period of treatment, we were glad we could arrange help with the transport there and back. It meant I could spend more time keeping my parents company, or supporting them with other tasks.”
Practical questions and answers
The exact cost of your journey depends on the type of transport you need. Get in touch and we’ll look at the most suitable option for you together. As a customer of Helan Health Insurance, you’re entitled to have your expenses reimbursed.
You can only request non-urgent medical transport for planned medical appointments, such as chemotherapy, kidney dialysis, a hospital appointment or a hospital admission. A second requirement is that you are ill or have reduced mobility.
Non-urgent transport is only available for medical reasons. If you are less mobile and need transport to go to the hairdresser or visit a family member in the hospital, you cannot use non-urgent medical transport. There are alternatives, however:
- The Minder Mobielen Centrales
The Minder Mobielen Centrales work with volunteer drivers who can transport you in their own car. The service is available in more than two hundred Flemish municipalities. You can explore the options at mindermobielencentrale.be and request your journey at least 48 hours in advance. At the end of the trip, you pay a mileage allowance based on the number of kilometres driven, plus any parking costs.
- A taxi
Some municipalities provide taxi vouchers for residents with reduced mobility. Check with your local council to see whether taxi vouchers are available and under which conditions. The level of financial support varies from one municipality to another. You can find more information on the website meermobiel.be.
Non-urgent medical transport is reimbursed through the statutory health insurance scheme and through Helan's benefits package. The latter provides reimbursement of up to €1,400 per year.
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Get in touch by email, chat, phone or by booking an appointment: we’re happy to listen and help you quickly.