Apply for home care
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Extra support for you and your loved ones
If you are less mobile, finding it harder to manage household tasks, or in need of extra personal care, Helan Home Care is here to lend a helping hand.
What is home care?
A professional caregiver comes to your home and supports you with personal care, administrative and household tasks, such as:
- personal hygiene
- emotional support, companionship and a listening ear
- support with administrative tasks
- preparing and serving meals
- grocery shopping
- washing, ironing and small sewing jobs
- light household tasks
- where needed, simple home maintenance tasks
Why home care?
Our caregivers work on a goal-oriented care basis. They listen to you and support you in strengthening your independence. Whether that involves personal care, help with administrative tasks or grocery shopping, or preparing meals. You decide.
That way, we help you continue living comfortably in your familiar home environment.
How can home care help you?
Support with household tasks
- organising the household
- preparing meals
- washing, ironing, folding and mending clothes
- (doing) shopping together
- maintaining lived-in living spaces
- ensuring safety in the home
Support with personal care
- hygiene care such as washing, oral care, hair and nail care, and assistance with dressing and undressing
- support with mobility and moving around indoors and outdoors
- assistance with eating and drinking
- assistance with using the toilet and continence care
- measuring vital signs such as temperature, blood pressure, heart rate or other parameters
Emotional and social support
- providing attention and companionship
- recognising and supporting psychosocial and emotional challenges
- help with social contacts, such as providing childcare for (grand)children
- support with relaxation activities such as going for a walk or taking an outing
- assistance with administration and managing the family budget
- support during rehabilitation and with adherence to therapy
- care for pets
What our customers say about us
★★★★★
"The care worker is a valuable addition to my life. As a single mother of a child with higher care needs, it is reassuring to know that I can partially entrust household tasks to someone else. This gives me more time for what really matters: caring for my daughter and myself."
Mrs Verstrael, 43
★★★★★
"As an informal carer who is still working myself, it gives me peace of mind to know that someone from home care visits my elderly parents every week to help with additional household tasks, offer a listening ear and provide practical advice."
Mrs Branellec, 61
★★★★★
"I am very satisfied with my home care worker. Even when my regular care worker is absent, they make every effort to provide a replacement. I really appreciate that as well!"
Mrs Vandevelde, 53
How do you arrange home care?
You can request home care online or by telephone (02 218 22 22). After receiving your request, we will contact you to discuss your care needs or to schedule a home visit. We will review your request within 48 hours.
- Are we unable to fully meet your needs? We will look for alternatives within our own services or through our partners.
- Do you need help quickly? We can start urgent care. Requests can be made online or by telephone using the number mentioned above.
We come to your home to listen to your care needs and prepare your file. Together, we determine the number of hours and the frequency of support you need. We also calculate your personal contribution. This contribution depends on your income, family situation and care needs.
Your care worker will visit you on the agreed date and at the requested time. We aim to create a good connection between you and your care worker. That is why we regularly ask for your feedback.
The person responsible for your care team will also visit you once a year. This helps us ensure that the support provided continues to meet your needs and wishes.
How much does home care cost?
For home care or domestic support, you pay a personal contribution per hour; the remainder is covered by the government. The exact amount you pay depends on your household income and the number of dependants. A member of the home care service will review your situation and calculate your contribution based on the official rates set by the Department of Care.
If you also receive support in the evening or at weekends, an additional supplement will be added to your hourly contribution. Would you like a no-obligation estimate? Please feel free to contact us.
Home care organisation of the year 2026
Helan Home Care was named Home Care organisation of the year during the Care Magazine awards ceremony on 7 May 2026.
Practical questions
Yes, we offer our services to anyone in need of care, as well as their carers. Non-Helan customers can also access home care or home help.
We operate in Belgium, but do not provide services in Wallonia.
Our caregivers are available quickly. How quickly depends on the region where you live. The regional coordinator will schedule a home visit before the actual care starts, in order to better understand your care needs. Together, you agree on when the care will start.
Suddenly need urgent care? In unforeseen emergency situations, we can temporarily start acute home care for a short period without a home visit. That way, you get the need quickly, even in an unexpected situation.
With home care, a caregiver supports you with your daily activities, such as household tasks, grocery shopping or preparing meals. Household help focuses on home maintenance tasks.
Home nursing is there for you when you need medical care. You may need it after surgery, for example, after an accident while you are recovering at home, or when you are chronically or long-term ill. A nurse visits you at home and can provide specialist medical care, such as giving injections, caring for a wound or a stoma, or offering advice for diabetes. Whatever your situation, home nursing provides medical care tailored to your needs.
Home care offers extra support in those same care situations. This support is non-medical. A caregiver visits you at home to help with personal hygiene, grocery shopping or preparing meals, administrative tasks, or keeping your household running smoothly.
Helan can arrange both services for you. Not sure exactly what you need? Feel free to contact us and we’ll gladly guide you towards the right support for your situation. Call us on 02 218 22 22, or complete the online application form and we’ll get back to you as soon as possible.
Depending on your care needs and preferences, we work together to create a flexible care schedule. Our caregivers usually visit in blocks of at least 2 hours.
Practical questions and answers about your home carer
We appreciate it if you could let us know you're away in good time (at least 2 working days in advance). You can cancel your care up to 15:00 on the last working day before your scheduled care. For later cancellations, a fee will be charged, unless you can demonstrate a case of force majeure (for example an emergency hospital admission or an accident).
The caregiver is there for you and your household. If you're just heading out for a minute while your caregiver is there, that's no problem. If you're going to be away for longer, please cancel your appointment in good time.
When possible (by car or within walking distance), you are welcome to come along for grocery shopping.
If you need support from your caregiver, they can drive you to the hospital.
Your caregiver can carry out light household tasks. We ask that this is limited to a maximum of one quarter of the total time they spend with you.
During the home visit, the regional coordinator will always leave their contact details. You can also contact our Home Care service on 09 269 85 90, between 8:00 and 17:00 every working day, and between 13:00 and 16:00 on Fridays.
Helan’s care worker supports not only the person receiving care, but also the informal carer. By taking over part of the care tasks, the care worker provides both practical and emotional relief. The care worker also takes into account the needs noted by the informal carer in the communication notebook.
We strongly encourage payment by direct debit. It’s also the easiest option for you.
Good to know
Is your partner, family member, informal carer or a close acquaintance helping you with your administrative tasks. Make sure to register your contact person in your file. That way, we can reach them quickly if we have questions about your file.
Don’t keep your questions to yourself
Every care situation is different, and we are happy to offer support suited to your needs. Our Social Services team is your first point of contact. Their support is completely free of charge, whether you are a member or not.