Non-urgent medical transport
Patient transport to and from hospital, … Sooner or later, everyone has to deal with it. Reimbursements are available for professional patient transport.
Statutory reimbursement
The statutory health insurance reimburses:
- Parents of children with cancer: €0.37/km for the parents’ travel expenses, for each day of the child’s hospital stay (max. €75/day).
- Kidney dialysis, chemotherapy, and radiotherapy: €0.37/km for travel expenses by private transport or via a transport service. Full reimbursement of public transport at second-class fares. For public transport, you also receive €0.37/km.
Ask your doctor to complete the application form.
The treating hospital physician completes an application form for you.
For trips from 1 April 2025 onwards, travel expenses to and from the dialysis centre or your cancer treatment will be reimbursed automatically. You will no longer need to have supporting documents completed or submit them to Helan.
Send the completed application form to Helan.
Submit the completed application form to us, and in the case of public transport, also include the transport ticket, with a white sticker of the patient.
- Drop it in a Helan mailbox near you.
- Or send it by post to Helan Independent Health Insurance, Boomsesteenweg 5 in 2610 Wilrijk.
We will transfer the amount to your bank account.
- The departure and arrival locations are in Belgium.
- The RIZIV bases its calculations on the shortest route between the dialysis centre and the official place of residence. Temporary places of stay are not taken into account.
Helan-benefit: reimbursement up to €1,400
At Helan, you can count on a contribution of up to 1,400 euros per person per calendar year for non-urgent transport within Belgium, on top of the statutory reimbursement. You can choose from the following options:
- Transport by ambulance, or transport organised via (volunteers of) i-mens: 70% of the invoice with a maximum of 90 euros per trip.
- Transport organised by a volunteer organisation or taxi transport: 70% of the cost statement with a maximum of 20 euros per trip.
- Transport via private individuals (not cohabiting and not a first-degree family member): 0.18 euros/km with a maximum of 10 euros per trip.
- Transport in the context of kidney dialysis: 0.60 euros per kilometre with a maximum of 30 km per trip – dialysis transport does not fall under the 1,400 euros per person per calendar year limit.
Request your non-urgent medical transport at least 2 days in advance.
Send the original transport invoice to Helan.
Cancer transport:
You do not need to wait for reimbursement from the statutory health insurance and can already submit your supporting documents:
- Digital: via the My Helan app (mobile) or via My Helan (desktop). Don’t forget your patient sticker.
- By post to Helan Independent Health Insurance, Boomsesteenweg 5 in 2610 Wilrijk, with a white patient sticker. Or drop it in a Helan mailbox near you.
Dialysis transport:
For trips from 1 April 2025 onwards, you no longer need to submit any documents.
Other transport:
Please submit the original transport invoice digitally or by post to Helan.
If you are under 65, also provide a medical certificate.
If you are under 65 years old, please also provide us with a medical certificate proving that you are unable to travel on your own.
This medical certificate is not required if you are being transported for (day) hospitalisation or for transport in the context of dialysis or chemotherapy.
Please submit it together with your transport invoice.
We will transfer the amount to your bank account.
Cancer transport:
For trips from 1 April 2025 onwards, reimbursement of the Helan cancer transport benefit will only take place after reimbursement from the statutory health insurance. Submitting the invoice to Helan remains necessary.
Dialysis transport:
Once you have received payment from the statutory health insurance for trips from 1 April 2025 onwards, we will automatically reimburse the amount from the supplementary benefits.
- You are up to date with your health insurance contributions.
- The departure and arrival locations are in Belgium.
- The allowance only applies to patient transport in the context of:
o admission to or discharge from hospital
o day hospitalisation
o transport between hospitals for admission to another hospital
o care in the context of chemo-, radio- and radium therapy
o outpatient care and consultations with a specialist - A medical certificate from your doctor is required. This certificate proves that you are unable to travel on the day of the consultation and that medical transport is therefore necessary. The certificate is valid from 1 January to 31 December of the year in which it was issued.
- You do not need a medical certificate in the following cases:
o transport between hospitals
o transport for admission to and/or discharge from hospital and day hospitalisation
o transport in the context of chemo-, radio- and radium therapy or kidney dialysis
o if you are older than 65 years - This benefit can be combined with statutory reimbursement for non-urgent medical transport.
See the statutes for exceptions.
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More benefits
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Becoming a member of Helan Health Insurance is very easy. Join online or get advice from one of our staff members. The choice is yours!
Frequently asked questions
No. Transport to a physiotherapist, general practitioner, or speech therapist is not eligible, as these providers also offer home visits. Transport to a dentist is also not eligible.
No. There is no reimbursement provided for transport using your own car.